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General Framework
 
The Assessment is carried out in line with objective international standards by experts. The results must reflect the reality that everyone feels. The Award is supported by workshops, seminars, conferences and qualifying programs for participating parties. The correctness of information provided in the reports is verified by contracting a neutral party to undertake the role of the Mystery Shopper.
 

Assessors Selection and Work Mechanism

Assessors Committee

 
  1. The Assessors Committee is composed of a number of Assessors appointed by a decision of the Board of Trustees.
  2. Each evaluator is assigned one of the elements of the Award and the Distinguished Employee category.
  3. Assessors convene after preparing their reports to determine the results and the final grades of the participating parties, and to put them in order according to their grades.
  4. Once the Assessment report is completed, the Assessors Committee submits the final reports, the applications and documents of the institutions and any other papers relevant to the Assessment to the Award’s administration.
  5. The Award’s administration submits the final reports to the Board of Trustees to be reviewed and discussed and then to endorse the results, and once the final results are adopted, a copy of the final report is given to each of the participating parties.
 
Assessors Selection
 
  1. The person wishing to join as an evaluator of the King Abdullah II Award for Distinguished Government Performance and Transparency submits an application to the Award’s administration.
  2. The Award’s administration, along with the Steering Committee of the Award’s Board of Trustees, screens the applications and devises a list of candidates to be interviewed by the Steering Committee.
  3. The Steering Committee makes the selections and presents them to the Board of Trustees so that the Board appoints the Assessors Committee.
 
Assessors Tasks
 
  1. Each evaluator commits to attend the Award’s two-day introductory program that is prepared by the Award’s administration to learn about the Award’s elements and the Assessment basics under the supervision of specialized experts.
  2. The Award’s administration receives the applications from the participating parties and hands them over to the Assessors Committee to review them and study the provided information in order to formulate a clear picture about the nature of the institutions’ work.
  3. An evaluator may use the Mystery Shopper to verify the information provided in reports or during interviews.
  4. Each member of the Assessors Committee commits to uphold standards of professional ethics and the confidentiality of information provided in the applications submitted by the said institutions, and pledges not to discuss this information outside of the Assessors Committee.
 
Assessors’ Qualifications
 

The evaluator must fulfill the following conditions:

  1. Must have an educational degree in comprehensive quality management/strategic planning or one of the modern administration sciences.
  2. Must have experience in the area of Assessment and assessment.
  3. Must participate in courses related to the Award’s elements/standards.
  4. Must have distinguished accomplishments on the professional level.
  5. Must have leadership skills and written and verbal communication skills.
  6. Must have English and Arabic writing and speaking skills.
  7. Must not be an employee of one of the participating ministries or institutions or given technical consultation to one of these parties in the previous three preceding the application.
  8. Must be ready to be available on a part-time basis to conduct the Assessment process between June and October of this year.
 
Assessment Process
 
  1. The participating organization answers the Award’s criteria and submits the participation report, along with the supporting documents, to the Center.
  2. Members of the Assessors Panel are appointed by the Center’s Board of Trustees after they have completed a specialized training course conducted by the Center.
  3. The assessment process of each organization is conducted by a team from members of the Assessors Panel formed by the Center.
  4. Each member of the assessment team studies the organization’s report separately. Each member then submits an independent report about each organization, which includes strengths, areas for improvement, and issues to be addressed during the site visit. The outcomes of the independent report are then placed in the points calculating schedule specifically designed for this purpose.
  5. The assessment team gets together to reach a common understanding about the status of the organization. A consensus report is then prepared indicating the strengths, areas for improvement, and issues to be addressed during the site visit. The assessment team subsequently places the outcomes of the consensus report in the points calculating schedule specifically designed for this purpose.
  6. The team conducts a site visit to the organization in order to verify what was stated in the participation report, as well as to formulate a clearer and more comprehensive view about the organization.
  7. Following the field visit, the team prepares the final report about the organization, basically determining the strengths and areas for improvement and highlighting the assessment results and scores, which were calculated after the outcomes of the final report are placed in the points calculating schedule designed specifically for this purpose.
  8. The Center forms a specialized committee to discuss the reports of the finalists of the assessment process, the mystery shopper, the customer satisfaction and the employee satisfaction, for the organizations competing to win the King Abdullah II Award for Excellence in Government Performance and Transparency
  9. The Steering Committee recommends to the Board of Trustees the organizations to win the Award
  10. The Board of Trustees decides on the names of the winning organizations of the King Abdullah II Award for Excellence in Government Performance and Transparency
  11.  Following the announcement of the results, each participating organization receives an assessment report based on the Award’s criteria clarifying its strengths and areas for improvement in order to continue improving its performance.