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King Abdulla II Award > Award Participation | > Assessment Mechanism
Assessment Mechanism
 
Assessment Mechanism (RADAR© Methodology 2010)
 
The assessment mechanism for organizations participating in The King Abdullah II Award for Excellence in Government Performance and Transparency – fifth cycle (2010/2011) is based on RADAR© Methodology 2010, which is the tool used in the excellence model at the European Foundation for Quality Management (EFQM). The RADAR© Methodology can be used in several areas, most common among those is what is known as assessment or self-assessment.
 

The following diagram clarifies the components of RADAR© Methodology:

radar

 
This methodology consists of four elements:
  • Results
  • Approach
  • Deployment
  • Assessment & Refinement
 
At the highest level Radar logic states that an organization needs to:
 
  • Determine the Results it is aiming to achieve as part of its strategy.
  • Plan and develop an integrated set of sound approaches to deliver the required results both now and in the future.
  • Deploy the approaches in a systematic way to ensure implementation.
  • Assess and refine the deployed approaches based on monitoring and analysis of the results achieved and ongoing learning activities.

When answering the enablers' criteria and sub-criteria, the organization should focus on attributes of each of (approach, deployment, assessment and refinement), while focusing on attributes of each of (trend, targets, comparison, cause and scope) when answering the results criteria and sub-criteria.

To help support robust analysis the RADAR matrices break down each element into a series of attributes, shown below:

 
 Analysis of Enablers
 
Elements Attributes to asses (see matrix):
APPROACH: this covers what an organization plans to do and the reasons for it. A sound approach has a clear rationale that focuses on the organization's present and future needs; it is delivered through well-defined processes, and has a clear focus on the needs of the stakeholders of the approaches used. In addition, the approaches will be integrated i.e. an integrated approach has a clear basis in strategy and is linked to other approaches where appropriate. Refinements will have been embedded into approaches over time.
  • Sound
  • Integrated
DEPLOYMENT: This covers what an organization does to deploy the approach. In an excellent organization the approach will be implemented in relevant areas in a systematic way. Systematic implementation is well planned and is introduced in a manner suitable for the approach and the organization. An ability to manage changes to approaches in an appropriate time-frame will exist.
  • Implemented
  • Systematic
ASSESSMENT AND REFINEMENT: This covers what an organization does to refine and improve both the approach and the deployment of the approach. In an excellent organization the approach, and deployment of it, will be subject to regular measurement of efficiency and effectiveness. Learning activities will be undertaken, practices will exist to bring creativity to bear in generating ideas for new or changed approaches. The output from measurement, learning and creativity will be used to identify, priorities, plan and implement improvement and innovation.
  • Measurement
  • Learning and Creativity
  • Improvement and Innovation
 
Analysis of Results
Elements: Attributes to asses (see matrix):
RELEVEANCE AND USABILITY: The Result data should be comprehensive, timely, reliable, accurate, appropriately segmented and consistent with strategy and the needs and expectations of relevant stakeholders. Relationships between relevant Results and their impact on one another should be understood. Key Results should be identified and prioritized.
  • Relevance
  • Integrity
  • Segmentation
PERFORMANCE OUTCOMES: In an excellent organization, results will show positive trends and/ or sustained good performance. Targets will be set for Key Results and will be appropriate and met or exceeded. Also for Key Results, performance will be compared externally and the comparisons will be favorable, particularly against best in sector and/ or world class. Understanding of the relationships between Key Enablers and Key Results will provide confidence that positive performance will be sustained in the future.
  • Trends
  • Targets
  • Comparisons
  • Cases